Privacy policy

Letzte Fassung: 27. Mai 2026

PRIVACY POLICY

Last updated: May 2026

Introduction Velnesto ("we," "us," or "our") operates velnesto.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and make purchases.

Information We Collect When you visit or make a purchase, we may collect:

  • Name, email address, billing and shipping address
  • Payment information (processed securely by Shopify Payments / Stripe — we never store full card details)
  • Phone number (if provided)
  • Browser type, IP address, pages visited (via cookies and analytics tools)
  • Purchase history and interactions with our store

How We Use Your Information We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Improve our website and product offerings
  • Send marketing emails (only if you opt in)

Third-Party Sharing We share your data only with trusted third parties necessary to operate our business:

  • Shopify — our e-commerce platform (see Shopify's privacy policy)
  • Payment processors (Stripe, PayPal) — for secure payment handling
  • Shipping carriers — to deliver your orders
  • Analytics tools (e.g., Google Analytics) — to understand site usage

We do not sell your personal information to third parties.

Cookies We use cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can disable cookies in your browser settings, though this may affect site functionality.

Your Rights — California Residents (CCPA) If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell data)
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at support@velnesto.com.

Data Retention We retain your personal data for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Security We implement industry-standard security measures to protect your information. All transactions are encrypted via SSL.

Contact For privacy-related questions, contact us at: support@velnesto.com